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Amy Peach
Modified on: Tue, 6 Mar, 2018 at 5:58 PM

You can cancel items or orders that haven't shipped by visiting the Order section in Your Account.

To cancel an item or an entire order:

  1.  Go to Your Orders.
  2.  Click Cancel Items.
  3.  Select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
  4. Click Cancel checked items when finished.

After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in theCancelled Orders section, it was successfully cancelled.

If your order shipped directly from and cannot be modified, you may refuse the package or return it using our Online Returns Center .

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