Why did my payment fail?

Kanchana Venkataramanan
Modified on: Fri, 15 Jun, 2018 at 4:39 PM

If your credit card is declined for payment or authorization, but you are not sure why, the common reasons for payment failure can help you troubleshoot the problem:

Your card may be out of date. Log in and check your payment details in the Billing & Renewal area.

Your card may have insufficient funds. Please ensure that you have sufficient funds for payment. If an invoice has been produced for your order, you can then recharge the invoice from your account's Billing & Renewal area. Otherwise, please contact us for assistance with your order.

A credit card issuer may decline a batch billing address differs from their information on file. Please make sure your billing address matches this information exactly. In your account's Billing & Renewal area , you can find the information you are looking for .

Your card may be declined if the charge is too high. Our billing system groups every 24 hours in a single invoice that we charge at once, but we can only authorize your card for the first order you submit in a 24 hour period. So, if your credit card is authorized for an order, and later that same day you make another payment, then your bank may reject the charge. If this happens, then we would like to ask you to pay the bill, then try to charge the invoice to your account's Billing & Renewal area.

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